Managing quality of R & D organization through ISO 9001 certification

With the increase in complexity and globalization, business environment has made R & D very important to an organization for its survival. ISO 9001: 2000 standard has influenced, to a great extent, the management of quality in an organization – big or small by introducing the concept of continual improvement and customer satisfaction in the system irrespective of its activities. This paper discusses some of the benefits of ISO 9001 quality management system (QMS) to manage the functions of any organization, including R & D, and implementing the same in an organization with particular reference to ‘Continual Improvement’ and ‘Customer Satisfaction’, which have been highlighted in the said standard.